Shipping policy

Last Updated: June 17, 2026

Thank you for shopping with Wkeclub. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days from Monday to Saturday, excluding Sundays and public holidays.

Orders are not processed or shipped on Sundays or public holidays.

Order Cut-off Time: Orders placed after 5:00 PM GMT / UK Time will be processed on the next business day.

During peak periods, promotions, holidays, or high order volumes, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you by email.

2. Shipping and Delivery Time

The total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated shipping times are listed below:

Region	Estimated Shipping Time	Shipping Fee
United States	5–8 business days	Free
United Kingdom	5–8 business days	Free
Canada / Australia / New Zealand	7–10 business days	Free
Rest of World	10–15 business days	Free

Please note: Transit days for shipping are typically Monday to Friday, excluding public holidays.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.

3. Shipping Carriers

Orders are shipped using reliable postal or courier services. Depending on the destination, shipping route, and product availability, carriers may include USPS, Royal Mail, FedEx, DHL, or local delivery partners.

The specific carrier for your order may vary and will be shown in your tracking information when available.

4. Shipping Origin and Fulfillment

Orders are processed by Wkeclub and fulfilled with the assistance of our logistics partners.

Depending on product availability, destination, and shipping route, orders may be shipped from different fulfillment or transit locations. Regardless of the shipping origin, Wkeclub remains responsible for providing order support and shipping-related assistance.

5. Shipping Fee

We currently offer Free Standard Shipping for all available shipping regions listed in this policy.

Any applicable shipping fees, taxes, duties, or additional charges, if required, will be displayed at checkout before you complete your purchase.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 1–3 business days for tracking information to update after dispatch. Tracking updates may be delayed while the carrier scans and processes the package.

7. Address Information

Please ensure that all shipping details are accurate at checkout, including your full name, shipping address, email address, and contact number.

Wkeclub is not responsible for delays, failed delivery, or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@wkeclub.com. We will do our best to assist, but we cannot guarantee changes once an order has entered processing or shipment.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on your country’s regulations.

These charges, if applicable, are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Wkeclub is not responsible for delays caused by customs inspections, customs clearance, or local import procedures.

9. Delivery Issues

If your order has not arrived within 30 calendar days after dispatch, please contact us at info@wkeclub.com with your order number.

We will review the tracking information, contact the carrier or logistics partner when appropriate, and assist you with the next steps.

10. Lost, Delayed, or Undeliverable Packages

If a package is delayed, lost in transit, or marked as undeliverable, please contact us so we can investigate the issue.

If the package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

If the issue is caused by carrier error or a fulfillment issue, we will work with you to provide an appropriate solution.

11. Contact Information

For any shipping-related questions, please contact us:

Brand Name: Wkeclub
Email: info@wkeclub.com
Phone: +44 118 325 7896
Business Address: 26 Barnwood Cl, Reading RG30 1BY, United Kingdom

Wkeclub is independently operated from our administrative office in the United Kingdom and serves customers in the United States and other international markets.