Refund policy

Last Updated: June 17, 2026

Thank you for shopping with Wkeclub. We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, and return shipping are handled.

1. Return Window

You may request a return within 30 days of receiving your item.

Unfortunately, we cannot accept return requests submitted after the 30-day return period.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

The item must be unused, unworn, and in its original condition
All original tags, labels, accessories, and packaging must be included
Proof of purchase, such as an order confirmation or order number, is required

Items that do not meet these conditions may not be accepted for return or may only qualify for a partial refund.

3. Non-Returnable Items

The following items may not be eligible for return:

Items marked as final sale or non-returnable at the time of purchase
Items that have been worn, washed, altered, damaged, or used
Items returned without original tags, labels, or packaging
Items returned without prior authorization

This does not affect your rights if you receive a defective, damaged, or incorrect item.

4. How to Request a Return

To initiate a return, please contact us at info@wkeclub.com within 30 days of delivery and include:

Your order number
The item you would like to return
The reason for the return
Photos if the item is defective, damaged, or incorrect

Our support team will review your request and provide return authorization and return instructions.

Returns sent without prior authorization or without following our return instructions may not be accepted or processed.

5. Return Shipping Costs

For returns due to customer reasons, such as size preference, color preference, style preference, wrong item ordered, or change of mind, the customer is responsible for return shipping costs.

Please note: Our return processing center is located in the United Kingdom. For customer-remorse returns from the United States or other international locations, international return shipping rates will apply.

If the item is defective, damaged, or incorrect due to our error, we will cover the return shipping cost or provide a replacement, refund, or another appropriate solution.

Original shipping fees, if any, are non-refundable, unless the return is due to our error.

6. Return Label

For customer-remorse returns, customers are responsible for purchasing and using their own return shipping label.

For defective, damaged, or incorrect items, please contact us first. If the issue is confirmed, we may provide a prepaid return label or another suitable resolution.

7. Return Address

Our authorized return address is listed below. However, before sending any return package, please contact us at info@wkeclub.com to request return authorization and receive return instructions.

Authorized Return Mailing Address:
Wkeclub Returns
26 Barnwood Cl
Reading RG30 1BY
United Kingdom

Please do not send returns without contacting us first. Returns sent without prior authorization may be rejected, delayed, or not processed.

8. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 3–7 business days after inspection. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

9. No Restocking Fee

We do not charge any restocking fee for eligible returns.

10. Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

Items returned with signs of use, wear, washing, alteration, or damage
Items missing original tags, labels, accessories, or packaging
Items not returned in the same condition in which they were received

11. Exchanges

We currently offer replacements or exchanges only for items that are defective, damaged, or incorrect.

If you received a defective, damaged, or incorrect item, please contact us at info@wkeclub.com with your order number and clear photos of the issue.

12. Sale Items

Sale items are eligible for return within the 30-day return period, unless they are clearly marked as final sale or non-returnable at the time of purchase.

Refunds will be issued based on the actual price paid at the time of purchase.

13. Late or Missing Refunds

If you have not received your refund after it has been approved, please:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us at info@wkeclub.com.

14. Contact Information

For all return requests and refund inquiries, please contact us:

Brand Name: Wkeclub
Email: info@wkeclub.com
Phone: +44 118 325 7896
Business Address: 26 Barnwood Cl, Reading RG30 1BY, United Kingdom

Wkeclub is independently operated from our administrative office in the United Kingdom and serves customers in the United States and other international markets.